Customer Relations / Problem Solving [Archive] - Cleaning Business Owner Forums

Customer Satisfaction vs Location
Background checks, bonding
What to do when the homeowner likes to talk ( ugh)
Customer at home?
Taking Clients
What do I do about her?!
Making it up as I go along! Weird client situation.
Tough Client
Collection Letter
Price Increase Letter/Call
Prepayment on first time customers
Rasing Rates
Educating the customer... Repairs!
Percentage for Rate Increase
What should I have done?
Where to draw the line.
Balancing the schedule
The dreaded note...
Potential Clients screening calls?
Customer Complaints
Small rant. How would you handle this?
Dealing w/damages to a home and accusations, yikes!
Customer Setting TRAPS: Pennies, nickles, quarters
Maybe a silly question...
The last person that cleaned our house..........
Next!
How to drop a client
Legal Action - Client not paying
Preparing for your cleaning service
Funny situation
Have You Ever Done This?
Using A Customer's Vacuum
Potentially sticky problem
Who Does This Woman Think She Is???!!!
Last Minute Cleaning Requests
What to do!!!
New Forum
Introduction
CleanerTalk.com Chat
A problem to solve
Last night's chat
Sigh
Should I keep my Opinions to myself??
Last Minute Cancellations
" You're just the cleaners"
Cancellation/Late Fee Dilemma
Customer Complaints
Friends and family
marketing
Does it ever get any easier??
Too much responsibility?
I "goofed" & have to let a customer down?!
Micro-Manager Contact
Should I bill client or let it go?
Quality control....this seems to work!
On-Not getting customer feedback when asked
Last Minute Cancellation and Frequency Change
Customer's son
Perception corrected by Communication
How would you handle this?
Quality Assurance
The cleaners did it
Thanks to All
Contracts
Locking Office Doors; Checks and Balances
Customer Rushing Us
A two part question
Blindsided by unhappy doctor - how to handle? LONG POST
"It Better Be a Really Good Job for $100"
Problem Servicing Customer
Need a Special New Machine for this...
We're #1 According to this Customer!!!
soooooooo frustrated
Keep or let go? (long post)
Crazy Friday-long
Not wanting to work for a client
The 3 witches
Contract dilemma
excuses
Hiring us or hiring their own in house?
The Dumbest Thing I ever heard
Need some advice
How should I approach this?
A lying client
New Moderator
Turned down work - right decision?
Need Advice how to DROP a Pain in my side & pocket - Lon
I am puzzled
Need help developing a service agreement
Customer Cussed Me Out
How Do I Handle Customer Who Keeps Changing Schedule?
If You Compliment Your Customers - Be Careful
need advice in dealing with difficult customer
Where do YOU draw the line?
Speaking of how far to go...
Customer leaving for winter home
Customer complaint call this morning.
To Share or Not to Share
Broken Window
SCHEDULING ADVICE
How do I "fire" a customer
LOST:Grey Cat
Future Customer Insecurities
Customers Dropping Left & Right
Ring, Ring
Walk-Thru
What do I do about this situation?
Mailing Lists
Good Fricken' Grief.
Forgot This Customer
Bounced Checks
I Need a Push Please
Can't Take Anymore Customers
Better Business Bureau
Customer wants to reduce to bi-weekly service
Your turn to answer her
Today I made a customer cry
Smooth Talker Causing Problems
Please Review This Complaint
Lice !
Professionals Don't Discount Their Services
Need lots of feedback!
reimbursing for locksmiths?
Complaining Customers are teh Best Customers?
How should I handle this last minute cancellation
Do you do this?
Everything's fine...
Mrs. Pia
Your best suggestions wanted
Potential Unwanted customer
how to make a bid
When your customer's employee becomes a big problem...
Do you have contracts?
Procedure when a client is lost?
extremely picky customers
In the mail today
Service card aka performance evaluation
How and when to raise rates
What do you do when a customer underpays?
How should I handle a breach of contract?
client is wacked
Help me figure out how to approach this
Help! Need some advice...
Customer Thinks Team Left Hot Rollers
help with subcontracting
We got a letter today
How do you know when to let a customer go or refuse a customer?
More broken glass
lost a client today
Ok, how do I handle this one?
"WOW!" The Customer In 10 Min. or Less
Anybody using Aromalogics Essential Oils?
Firing a client
CUSTOMERS WITH GUEST/ NEW MOVE INS
In Need Of Clients
How can I handle this estimate canceller professionally?
Deciding whether to break up with a client
Barter for advertising
Client Moved To Dallas
Customer Advisory Board Meeting
The ongoing saga of "As the Salon Turns"
So upset, need help with response asap
Our First Firing by a client
Cust. does not want to give answer
I am so BEYOND upset!
Got a call first thing this morning........
$1,000 missing
Customer Complaint Recovery
comment cards
Need help, I have two constant cancellers
How do you all handle new customer cancellations?
Nervous Nellie
Customer Relations Has A Moderator
Great Customer Letter
UGH why do they always blame the cleaners!
Courtesy Letter
The New Help Wanted Sign
Customer Relations At Its Best
Keeping the same Teams with same customer
Need help with response to survey from picky customer
Customers Playing Tricks On Us
Your Customer says
HUGE ERRORR!!
When clients complain
Customers and MY schedule
Would you do it?
What would you do?
How would you handle this
HELP! First client that I do not want to clean for!
leadstream
Dropped a client today
my first PITA
Anybody out there keep there undies in a waste basket??
Did I mess this one up?
comment cards
Client want to help my business
I got this request off my website today
Meet your customers
Dare I Tell This
Finding a solution to a newly-developing problem
Customer wanting a better deal
Late Cancellation/My Cynical Side...
How do you handle this?
Anyone tried the Halo UV Vacuums?
Reputation
Enjoy this link...
Does this sound to rude?
How do I go about dropping a customer?
Automatic Bill Payments
Let's talk about Slimeballs
Improper customer/employee communication
the old paper towel test on floor
A different kind of puzzle
Keeping your clients
What is a BAD client?
Current and Past customer relations-mailing list
Job descriptions
I Knew There Was A Reason I Liked What I Do
customer relations-Mailing
Customers don't want employees
How to make this one right..or can I?
interesting.....
first ticked off customer
What would you do?
The rest of what would you do? (long, but true story))
one more question
how would you clean this mat?
This question is for the future
Sometimes there really is no making them happy
Weird Client
Firearms
Something everyone knows but do we do it
Wishy Washy/Timewasting Clients
How would you handle, tactfully?
Chrome Question
Changed client cleaning day
Tiffany Pendant
Should we drop this customer
I will never take another female customer from
Small Claims Court
Accommodating special request clients
Customer ("friend") payment dilemma
something new/something old
question about laminate wood floors
Relationships with customers are key to your success?
Own Your Customer Weekly Tip
How do you reward referrals?
Rejecting Potential Clients
The Guide to Services
Weird Tips - Any advice?