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Forum: Customer Relations / Problem Solving

Customer Relations is all about "Expectations". What happens and how do you fix things when they are "not met"?

  1. Question Sticky Thread Sticky: Help asap please!

    Started by BTaylor, 10-07-2011 01:07 PM
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 486
    04-17-2012, 09:04 PM Go to last post
  1. Collecting payment from customers

    Started by brojay, 12-14-2015 10:09 PM
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 171
    12-12-2016, 08:00 PM Go to last post
  2. Commercial Cleaning Issues ??

    Started by michaelj1981, 12-12-2016 02:40 AM
    • Replies: 1
    • Views: 11
    12-12-2016, 07:50 PM Go to last post
    • Replies: 4
    • Views: 58
    09-07-2016, 02:47 PM Go to last post
  3. Non Payment from Client

    Started by GreenAir Cleaning, 08-17-2016 10:39 AM
    • Replies: 4
    • Views: 46
    08-24-2016, 07:55 PM Go to last post
  4. Letting a client go?

    Started by sparkles1, 08-04-2016 10:24 PM
    • Replies: 2
    • Views: 37
    08-05-2016, 04:26 PM Go to last post
  5. Pink mold - is it really our responsibility?

    Started by LMS, 06-03-2016 08:59 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 129
    06-30-2016, 08:04 PM Go to last post
  6. Do customers follow your complaints procedures?

    Started by cleanqueen, 05-21-2016 05:01 AM
    • Replies: 5
    • Views: 64
    06-12-2016, 04:17 AM Go to last post
  7. How do you make your work visible to customers?

    Started by brojay, 05-23-2016 06:12 PM
    • Replies: 5
    • Views: 66
    06-04-2016, 09:54 AM Go to last post
  8. How to respond to unethical request

    Started by iownabusiness, 07-16-2015 07:18 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 141
    05-31-2016, 12:43 AM Go to last post
  9. How do you handle a customer who claims you broke something?

    Started by MrMac, 04-30-2016 11:48 AM
    2 Pages
    1 2
    • Replies: 10
    • Views: 132
    05-29-2016, 03:43 AM Go to last post
  10. Is month end a busy time for you?

    Started by brojay, 05-19-2016 01:31 PM
    • Replies: 3
    • Views: 32
    05-25-2016, 03:26 AM Go to last post
  11. Almost lost them...

    Started by TLCCleaningServices, 05-09-2016 05:00 PM
    • Replies: 6
    • Views: 85
    05-12-2016, 07:09 PM Go to last post
  12. Emergency Cleanup

    Started by brojay, 04-25-2016 06:06 PM
    • Replies: 6
    • Views: 64
    05-08-2016, 09:48 AM Go to last post
  13. Working weekends and stat holiday

    Started by brojay, 04-25-2016 06:08 PM
    • Replies: 9
    • Views: 57
    04-29-2016, 06:08 PM Go to last post
  14. Does your bank process customer checks immediately?

    Started by brojay, 04-11-2016 07:47 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 98
    04-18-2016, 05:54 PM Go to last post
  15. Did you have your service agreement / contract written by a lawyer?

    Started by brojay, 04-09-2016 06:59 PM
    2 Pages
    1 2
    • Replies: 13
    • Views: 87
    04-13-2016, 07:16 PM Go to last post
  16. What forms / papers do my prospects want to see?

    Started by brojay, 04-08-2016 07:58 PM
    • Replies: 6
    • Views: 46
    04-10-2016, 11:22 PM Go to last post
  17. I'm bummed out

    Started by pat53086, 03-16-2016 06:37 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 134
    03-20-2016, 08:42 PM Go to last post
  18. Invoicing every two weeks

    Started by gcs2015, 02-02-2016 02:19 AM
    • Replies: 2
    • Views: 33
    03-16-2016, 06:48 PM Go to last post
  19. Top Complaints From Clients - #1

    Started by breatheez, 09-13-2015 10:08 AM
    3 Pages
    1 2 3
    • Replies: 21
    • Views: 351
    03-02-2016, 03:54 AM Go to last post
  20. Driving in bad weather?

    Started by brojay, 01-28-2016 12:08 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 105
    02-05-2016, 08:07 AM Go to last post
  21. Poll Poll: Too many small cleaning jobs?

    Started by brojay, 11-25-2015 12:28 PM
    • Replies: 2
    • Views: 76
    01-29-2016, 08:22 PM Go to last post
    • Replies: 5
    • Views: 46
    01-28-2016, 12:38 PM Go to last post
  22. Accepting Credit Cards

    Started by jpeele1, 08-07-2015 12:58 PM
    • Replies: 7
    • Views: 80
    01-28-2016, 11:54 AM Go to last post
  23. What is your annual retention rate (%)?

    Started by brojay, 12-27-2015 10:47 AM
    2 Pages
    1 2
    • Replies: 13
    • Views: 77
    01-25-2016, 11:13 PM Go to last post
  24. Accepting credit card payment over phone?

    Started by brojay, 01-24-2016 10:09 AM
    • Replies: 3
    • Views: 21
    01-24-2016, 11:15 AM Go to last post
    • Replies: 7
    • Views: 43
    01-01-2016, 04:18 PM Go to last post
  25. Do you collect payment before or after service?

    Started by brojay, 12-25-2015 05:23 PM
    • Replies: 6
    • Views: 45
    12-29-2015, 04:31 PM Go to last post
  26. Lost customer key, waiting outside, now what?

    Started by brojay, 12-29-2015 10:25 AM
    • Replies: 4
    • Views: 28
    12-29-2015, 04:27 PM Go to last post
  27. Customer wants a service that I don't offer?

    Started by brojay, 12-29-2015 12:55 PM
    • Replies: 4
    • Views: 33
    12-29-2015, 04:08 PM Go to last post

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